Office of Disability Rights

DC Agency Top Menu

-A +A
Bookmark and Share

Communication Relay Services

Speech to Speech Telephone Relay
Phone: (800) 898-0740

This service allows persons with speech difficulties to use a telephone with the help of a communication assistant familiar with speech difficulties who repeats the caller’s words for the person who answers the telephone call.  This is a free service.

Telecommunications Relay Service (TRS)
Phone:  711

Telecommunications Relay Service (TRS) is a telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long distance calls. TRS providers – generally telephone companies – are compensated for the costs of providing TRS from either a state or a federal fund. There is no cost to the TRS user.

Video Relay Service (VRS)
Phone:  711

This Internet-based form of TRS allows persons whose primary language is American Sign Language (ASL) to communicate with the CA in ASL using video conferencing equipment. The CA speaks what is signed to the called party, and signs the called party’s response back to the caller.