odr

Office of Disability Rights
 

DC Agency Top Menu

-A +A
Bookmark and Share

Transportation Resources

Washington Metropolitan Area Transit Authority (Metro) - WMATA

600 5th Street, NW
Washington, DC 20001

Phone:(202) 637-7000
TTY: (202) 638-3780
Website: wmata.com

You can obtain a Reduced Fare SmarTrip photo ID Card by:

The original certified application is required when applying for the ID card.


Metro Sales Offices

 
600 Fifth Street, NW
Washington, DC 20001
Hours: Monday to Friday, 9am to 3 pm

Metro Center Sales Office
12th and F Street, NW
(Metro Center station)
Washington, DC 20005
Hours: Monday to Friday, 8 am to 6 pm

Northern Metro Bus Garage
4615 14th Street, NW
Washington, DC 20011
Open Saturday to Monday, 8:30 am to 1 pm

Metro Anacostia Sales Office
Anacostia Metrorail Station, Mezzanine Level, Bus Bay Exit
1101 Howard Road, SE
Washington, DC 20020
Open Monday, Tuesday, Wednesday, and Friday, 7:30 am to 4:30 pm; Thursdays 7:30 am to 7 pm


MetroAccess Paratransit Service

www.wmata.com/service/accessibility/metro-access/

MetroAccess is a shared ride transportation service for people who are unable to use fixed-route public transit due to disability. "Shared ride" means that multiple passengers may ride together in the same vehicle.

The service provides daily trips throughout the Washington Metropolitan region, including the District of Columbia, Maryland and Virginia. Rides are offered in the same service areas and during the same hours of operation as Metrorail and Metro bus. MetroAccess is a service of the Washington Metropolitan Area Transit Authority (Metro), and is the region's complementary paratransit service offered in accordance with the Americans with Disabilities Act (ADA).

MetroAccess Eligibility Requirements

To be eligible for MetroAccess service, you MUST:

  • Have a disability as defined by the ADA
  • Be unable, as a result of your disability, to utilize fixed-route transportation such as Metro Bus and Metrorail,

OR

  • Need to use a ramp or wheelchair lift to board or exit a public transit vehicle, but an accessible public transit vehicle is not being used at the time, date, and on the route you would travel. All Metro buses are wheelchair accessible.

OR

  • Be unable to travel to or from a bus stop or rail station due to a disability.