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Guidelines for Assisting Those with Accessibility Needs


Dear Colleague:

In an effort to include everyone who comes to visit the nation’s Capitol or our home offices in our daily dialogue, we must accommodate a wide variety of individuals who have accessibility needs.  This may include someone who uses a wheelchair, has a hearing problem or has difficulty seeing.  Ensuring our ability to interact and assist them requires that we are prepared in advance to meet their needs with everything from the appropriate language and basic etiquette, to ensuring they are included in our emergency preparedness plans and provided for in our accessible room designs.  
This manual will help you prepare for visitors who would be very appreciative of the time and attention your office and your staff can provide to better assist them and to ensure that they are as comfortable as possible. 
I hope the material contained in this manual will be a valuable resource for the Senate family and will provide a starting point for the New Year for your own efforts to ensure the needs of your guests and visitors are addressed. 

Signature - Mike Enzi, US Senator

*This is not a legal document and does not purport to give legal advice or impose legal obligations. To the extent any suggestions in these Guidelines are inconsistent with any procedures the U.S. Capitol Police (USCP), the Office of Security and Emergency Preparedness (OSEP), Congressional Special Services (CSS), or other similar congressional entities establish, the procedures established by those entities are controlling.
Source: Provided by the Office of Ranking Member Senator Michael B. Enzi of the HELP Committee
Prepared: January 2008